I had freedom pop for internet service for a year, and then tried the phone for about a month. The internet service is extremely limited in terms of data and their measuring of those limits is inconsistent so if they determine you have gone over they simple turn your service off and then charge to have it turned on again. There is no customer service to speak of. They do in fact nickle and dime you consistently. When I tried the phone, the first red flag was "they had no numbers in my area" I live in downtown Seattle and not only were there no numbers for the entire Puget sound area there were none in WA state. So I ended up with a Portland phone number. When I received the phone from them,it would not keep a charge for more than 20 minutes. Having emailed and called Freedom POP repeatedly and getting no timely response I sent the phone back, then had to file a complaint with the BBB to get a refund. If you have no other options and are extremely careful about the limited data you use it can work. Just be careful to read all the fine print,if you do not sign up for auto reload your service will be disconnected, often without notice, and you will be charged to reinstate it. If you sign up for auto reload it seems that each month they will charge you for usage overages until your new months service begins. I believe at one point for the phone service they did offer unlimited data so hopefully the phone service has improved. My experience with them was over a year ago.