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Carolyn Weltman

9 Years Ago

No Notifications When I Make Sales Etc.

hi everyone, i've stopped receiving email notifications when a. i make sales, and b. when someone emails me through faa. i've sent three requests for help to tech support over the last week to ten days, but so far haven't been sent a ticket or had the matter addressed. (last time was just this morning so i may still get a ticket for that one.) is there any other way to get tech support? Abbie or Jeffrey if you see my post, can you help please? or can anyone else help or is being affected the same way? i found out about my last sales when people congratulated me in activity. i know i can check my sales in my behind the scenes but those notifications are very helpful. i do not find my faa emails unless i am logged in and see those waiting in here. up until a month or so ago, this was not happening and i was getting my emails whenever i was supposed to. can anyone help?

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Heather Applegate

9 Years Ago

Obvious question - are they in your spam folder?

 

Carolyn Weltman

9 Years Ago

nope, not in my spam folder

 

Heather Applegate

9 Years Ago

which email server do you use, I know there's a problem with a few of them letting emails through... trying to find the list of them...

 

Carolyn Weltman

9 Years Ago

hotmail and i'm getting these notifications through my email. the others just stopped. first the sales and now the ones telling me someone has emailed me. that's more recent, just the last two days.

 

Bonfire Photography

9 Years Ago

I was getting weekly updates on Sunday I changed to Wednesday now I no longer receive them.

 

Barry Lamont

9 Years Ago

Hi Sophi.. I believe Jeff is on holiday at the mo..this may be contributing to your lack of a ticket.. did you post in the general "Bugs" thread?

 

Carolyn Weltman

9 Years Ago

no, idid not know there was a bugs thread so i will. got it about Jeffrey. lucky him. however i also wonder about why i'm not getting a ticket from faa to say they're receiving my requests? Sean said they're answered the same day but unfortunately its not happening. i'll post this in the bugs thread now if i can find it. ;)

Bonfire we must be experiencing the same quirks in the system.

 

Marlene Burns

9 Years Ago

It's been an ongoing problem for years, Carolyn....Faa claims that certain e mail servers consider it spam and they have to continually update that issue.
In the meantime, your sales are conveniently located behind the scenes...many of us with the problem, just decided to check our sales regularly on our own.

 

Carolyn Weltman

9 Years Ago

thanks Barry i found the bug post.

well i've been getting them for three years up until my last four sales, Marlene and i know about my sales so i've been doing that but i'm also concerned that tech support does not answer my requests which makes me wonder if its working that way around too. they may not be receiving them. anyway i posted in Abbies bug report so we'll see what happens.

 

Carolyn Weltman

9 Years Ago

Abbie's on the case. thanks Abbie and thanks for your help, everyone.

 

This discussion is closed.