Package Instructions Suggestion
Hi,
I don't want this to come across as any kind of criticism in any way shape or form. I've had waaaay too much heartache from this site from posts that were simply queries that were interpreted as critique.
So, I'm going to try to pick my words carefully this time. ;)
The packaging that's being used is so complicated that it's very difficult to tell how to open an order from the onset. There's no instruction included. I know opening a package shouldn't need instructions per say, but if you've never opened one of these very well packaged orders before, it can appear to be very daunting.
The buyer is first impressed with the level of protective packing, but then quickly becomes anxious with how to get the art out without damaging it in the process.
On a recent order, the buyer was someone I knew and they sent me photos of the packing and asked me how they were supposed to get it out. I hadn't ordered the same product before so I was clueless too. They ended up cutting themselves trying to get the art out.
It isn't just here. There's a local printer I use as well and whey they offer free shipping, I'll just have them send it to me direct for signing instead of having to drive to pick in up (they're almost an hour away from me) And, I've noticed their packaging is also VERY good, but also VERY difficult to figure out how to get the art out without damaging it in the process.
This isn't a complaint or criticism what-so-ever about the quality of packaging. It's VERY good and secure. I understand it has to be with all the potential for loss due to shipping damage.
But, it would sure be nice and might alleviate some new customer anxiety, if there was a one-sheet instruction page on how to most easily remove the artwork from the packaging.
Again, this is NOT a criticism. It's only a suggestion based on customer feedback.
Thanks.