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SharaLee Art

8 Years Ago

How And When Are We Notified Of Returns?

On Saturday I received notification of a sale and today I also received notification of another sale...same location, same item but a larger size metal print. If a customer changes their order, when will I be notified, or will I? Should I keep checking my Sales/Balance info?

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Barbara McDevitt

8 Years Ago

Yes check you Sales or Balance page.

 

JC Findley

8 Years Ago

You are not notified. You have to check the balance page.

 

SharaLee Art

8 Years Ago

Thank you, Barbara and JC!

 

JC Findley

8 Years Ago

Sales page won't show returns btw. The balance page will.

 

SharaLee Art

8 Years Ago

I'll keep an eye out for it. Maybe they'll give one to a friend or family member :)

 

Edward Fielding

8 Years Ago

I just had a card returned. Jeez, who returns a card?

 

Joshua House

8 Years Ago

Someone with a scanner?

 

SharaLee Art

8 Years Ago

I've read in the buyer reviews lately about dissatisfaction with some cards and pillows. Customers failed to use the sizing slider for cards and pillows weren't matching colors shown in the photos.

I wonder if anyone from FAA reads through the reviews as I often see statements from buyers wanting to talk with someone in CS.

 

Edward Fielding

8 Years Ago

Feedback on returns would be helpful. Whose to blame? Artist or printer? At least we could do something about it if it was a poor image file or missed dust spot or something.

 

Jai Johnson

8 Years Ago

Well here's a good one for you...I just had an "order cancelled prior to shipment" the other day. The order was placed on July 23, the cancellation "prior to shipment" came in on August 7, more than 2 weeks later. It was for a framed 8x10 print. To me, it shouldn't take 2 weeks to ship. Now maybe...just maybe...the cancellation just wasn't noted on my account for 2 weeks for some reason. Or maybe, the buyer cancelled because 2 weeks went by and the order had not been shipped. Who knows.

As for returns, I agree, it would be nice to 1) be notified via email we have had a return come in (just like we are notified when we have a sale) and 2) if the customer has stated a reason for the return (I know some don't), it would be nice to know what that reason is, so if it is something we have control over, we can fix it on our end.

I'm getting ready to test order several items from ALL the POD's I do business with. Products that don't cut it quality-wise will be deleted from my offerings. And I honestly have no patience for companies that don't ship timely. I realize the POD's are farming out the printing on lots of these products to other places, though, and they don't have control over that end of it...they just have to trust they company they are farming the work out to does their job properly. But I'd like to think if a company the POD deals with doesn't ship timely, or ships poorly printed merchandise, the POD would choose another supplier to work with who has a better handle on things.

 

Nikolyn McDonald

8 Years Ago

Sharon Norman said, "I've read in the buyer reviews lately about dissatisfaction with some cards and pillows. Customers failed to use the sizing slider for cards and pillows weren't matching colors shown in the photos.
I wonder if anyone from FAA reads through the reviews as I often see statements from buyers wanting to talk with someone in CS."

I recently sent this same question to Customer Service. Specifically, I asked, "Does anyone in customer service read, regularly, all the reviews that are posted to this area? I know it's neither the place for a customer to contact an artist nor for him to complain about service or product quality; nevertheless, that's what many customers do. I don't have a complaint - I would just like to know that someone who can DO something to resolve issues is reading the reviews."

This is the answer I received: "Yes, we do.
And everyday we try to do better."

And I must say some of the reviews are amusing. I especially like clicking on a "photo" expecting to see at least a picture of the product as received and hopefully a picture of its "installation" and finding instead a selfie of the buyer :)

 

Parker Cunningham

8 Years Ago

Haha! Yes Nikolyn. I am always interested to see the print in a space, instead I find images of kids, adults, artists, just about everything but the piece :)

 

Tom Druin

8 Years Ago

sold my first 2 phone covers same order cancelled / returned one week later ,only see based off of sales page no reasons giving " interesting "

 

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