Very Concerned About Quality Control

Forwarded to tech.

John,

I had the SAME message on a phone case that sold and obviously not from my end, as stated in the message from "Sean",

"Congratulations on your recent order for 2013 Ford Boss 302 Mustang !

http://fineartamerica.com/featured/2013-ford-boss-302-mustang-rich-franco.html

Unfortunately, there is a problem with your image that will prevent us from making a high-quality print:

1. For some reason, your high-resolution image did not get saved correctly on our server.

Please correct the problem and upload a new image to FineArtAmerica.com as soon as possible. You'll need to replace your existing image (http://fineartamerica.com/featured/2013-ford-boss-302-mustang-rich-franco.html) with your new image."

My guess is that a server died with a bunch of images on it and we'll know as we sell stuff,

Rich

P.S. By the way Tech support, STILL have that same month old message on my screen every time I sign in............

Thank you JC.

Had one of those last year. Lost the sale even though the image had previously been printed and shipped with no problem. My understanding of the issue came down to "who" was doing the quality control... not if it would print or if it was corrupt.

I wonder whether or not something like that counts as a strike in the placement of your images... Sales have tanked here on FAA since that incident.

I do not know Glenn. In my case, this is not a blurry issue or noise, or anything like that. The image is actually corrupted. I saw the link and image on my profile. http://fineartamerica.com/featured/italian-dining-john-rizzuto.html

The image somehow got corrupted. My point is, the upload did not corrupt the image, something on the FAA side corrupted the image.

Abie told us a few days ago in another thread that a server had died.

John I wonder if this has anything to do with the server issue this past week. Noted in Abbie's Bug thread.

Those were effecting older images of mine 2001 and 2012 so maybe the system can not find it until it is fixed. (Unless it is fixed and if so that would mean something else.) Missing thumbs and print previews on some images. One I found I just replaced but did not look for anymore as I have way to many to re-upload them all.

Do you mean the issue with images that were not fully loading for several days could have been a symptom of this? That's lots of corrupted images if that is the case.

Ok so I get there was server error. So why is it on me to fix the issue with the images? And I have to guess which images are impacted ? Isn't this the reason companies have backups of their data so when an issue occurs they don't tell the users to fix the issue, they recover the images from backup. This is basic technology 101. Actually, there really isn't data loss any more because most companies mirror their data. If one server crashes and dies the mirrored image comes online and their is no data loss. Again, basic technology 101.

I was just putting that out there John that there had been an issue this week... Hopefully you will get a reply from someone as to the real cause.