Urgent Help!

Take a look at the sales page and get the order number.

Contact customer support, put the order number in the subject. They can tell you if it is still possible.

Thanks JC!

Kendall, if you see this please add ATTN ROSEMARY to your subject for this as she is the new Art Director in charge of the image qc.

And what if they don't want it signed? If they bought it as it was I would leave it. You just never know.

What does it matter if it is signed? Signatures get in the way of the composition anyway...let it go!

Thanks Abbie! I will. Thanks See My Photos but I think they would probably like it signed since the other one they ordered is signed.

If its a repeat buyer that makes sense! Congratulations!

Forgot to thank Kenneth for his imput. I used to leave them unsigned which is why that one got by me but now I want to be sure people know who did it. They can't see the back of a painting where the signature is when it is a print.

Thanks See My Photos. I don't think it is a repeat buyer. Both prints were bought yesterday. Thanks for the contgrats!

I was just notified that I got the signature on there in time. Yea for plug-ins!

What happened? I just checked the painting and now the signature is gone! I guess I need to contact support again.

Kendall, refresh your browser, empty your cache, and sign out and then in again. Hopefully you'll see the current signed version.

Thanks Joy! I did refresh the browser but no the other things. Will do!

For some strange reason my painting, Blue Ridge Swirl still does not have the signature I added shortly after a sale. I have contacted Judy and she told me she is trying to find out from support why this happened.

I am very unhappy about this. A number of times I have been asked to improve a file when it sold and I did upload better files in every case but one. The painting was sold and I was unable to improve the file.

I have done my part and I would like FAA to do their part. I don't want a patron getting one of my prints without a signature.