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Dan Norris

9 Years Ago

Customer Service?

Hello, I am building my website http://1-dan-norris.artistwebsites.com. I have been trying to get someone at artistwebsites.com to contact me to assist with a couple of questions. I finally figured out that the prices I see when I am logged in are my cost, not retail. So, I subtracted those amounts from the retail that I want to charge, then used that figure as the markup that I want to charge to achieve the retail I want. The final figure is closer, but still not what I expect it to be. For example, my cost for a 24 x 16 canvas print, I think, is $105.60. If I want to sell it for $225, my markup should be $119.40. The retail that shows, however is $249.87, just under $25 more than the $225 that I expected. What am I missing? Next, how do I get my site to display without the Template #`1 in the upper left corner? Is there a process to publish the site? Your assistance will be appreciated. Dan Norris

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Mike Savad

9 Years Ago

the site tacks on $5.00 for anything under $50 and 10% after that. be sure your not looking at the extra prices for the extras like frames and such. ideally don't worry about the final price because you have no control over the 5 substrates they offer. just focus on the amount you want to get and that's it.

some where in one of those tabs is the template text. it's rather confusing and i consider it version 1. i fixed it a while ago and don't remember where it is, but its probably in a header section. there is no process to publish, just save and direct people there. the page is done.


---Mike Savad
MikeSavad.com

 

Dan Norris

9 Years Ago

Thank you, Mike, that is extremely helpful. I am very impressed with how simple the set up is compared to Smugmug where I have had a site for a couple of years. Also, the products offered and the shopping cart interface is far superior to Smugmug.

 

Mike Savad

9 Years Ago

just so you know i'm just a person that sells here, i'm not an employee. anyone in a blue box works here, but i do answer questions from time to time.


---Mike Savad
MikeSavad.com

 

Jessica Jenney

9 Years Ago

Dan, I agree with you. I also have a Smugmug account.Welcome to FAA! Love your work!

To change template 1: go to edit website appearance, header, then logo tab, enter the text you want (name) You can also increase the padding of your header to display more of your header image.

 

Marlene Burns

9 Years Ago

Welcome to faa, Dan.
Many newbie issues can be asked right heer in the discussion area and you'll get an answer!
Great offerings so far!
Art Prints

 

Dan Norris

9 Years Ago

Yes, Mike, I realized that. Your feedback is much appreciated.

Thank you, Jessica.

 

Dan Norris

9 Years Ago

Thank you, Marlene. Yes it appears that this is the best customer service by far.

 

Jessica Jenney

9 Years Ago

You can direct your own custom domain name for your artist website; go behind the scenes of your AW.

To change template 1: sign into your AW,go to edit website appearance, header, then logo tab, enter the text you want (name) You can also increase the padding of your header to display more of your header image.

If you don't want any text in Template 1 then make the color of the text transparent.

 

Angela Gatchell

8 Years Ago

i click on the header and then the logo tab and it only gives me a Logo or Text as an option. I am unable to change anything in that tab. Can someone please help me?

 

Heather Applegate

8 Years Ago

Under Logo does it say - View Change Delete?

Hit Change, you should be able to upload one.

 

Heather Applegate

8 Years Ago

If it doesn't say that just contact tech support and they can look into it. (Under About at the top of this page)

 

Mike Savad

8 Years Ago

hover over ABOUT and hit contact us.

---Mike Savad
MikeSavad.com

 

Angela Gatchell

8 Years Ago

Thank you, I sent technical support an email.

 

Jessica Jenney

8 Years Ago

Do you want to change Template 1? If you want to change or upload a logo click on change and then you can upload your own logo

 

This discussion is closed.