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Connie Handscomb

9 Years Ago

Annual Membership Renewal : Double Billing Error

Hi,

Can anyone steer me in the direction of the accounts area at FAA? I seem to have been double-billed for my annual membership renewal.

In Canada, an annual membership is $38.59 ($30 US); however, two $38.59 transactions were processed by FAA, both on the same date, so my total bill came to $77.18.

I've contacted support (Tech; hoping they would forward to right area if it wasn't them; no response) ; then I tried contacting the email provided by Google Analytics for Fine Art America (its invalid). I didn't really want to bring this to a "discussion board', but I'm stuck at the moment.

Thank you,
C.

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Mike Savad

9 Years Ago

odd. do you have more than one account? it might take them awhile to get back to you if at all. if you have comcast or aol the mail may be erased already by them. (those two places eat mail)


---Mike Savad
MikeSavad.com

 

Cody Cookston

9 Years Ago

One may be the temporary authorization and the other may be the actual charge. The temporary authorization should drop off once the actual charge goes thru.

 

Connie Handscomb

9 Years Ago

No Mike, just one account, and yes, it is odd not being able to connect. I sent (Tech) a message directly through FAA website (it's not really a technical issue but the alternate seemed to do with customer service puchases); didn't get a response after a couple of days. So I found an email address on Google Analytics and g-mailed there; it was returned as an invalid address.

I don't use my Visa card so there are only two items on my recent statement ... both FAA as I mentioned, processed on same date. Mistakes happen .. I just want one of the transactions reversed; alternately, an extension to the membership.


 

Jessica Jenney

9 Years Ago

Connie why don't you edit the title to: Annual Membership Renewal Error, so Abbie will see it!

 

Connie Handscomb

9 Years Ago

Thanks, Cody, according to my Visa statement they are both charges. One did not drop off.

 

Connie Handscomb

9 Years Ago

Thanks Jessica .. ; perhaps I'll change it to a 'double billling' .

 

Pamela Patch

9 Years Ago


Today is Abbies day off so give her a bit of time to respond, faa will make it right.

 

Connie Handscomb

9 Years Ago

Hi Pamela; thank you for your message .... I know they will :)))

 

Abbie Shores

9 Years Ago

Hi, we will sort this out for you. I am sending to accounts now.

Thank you for remembering I had a day off :)

 

Connie Handscomb

9 Years Ago

Hi Abbie! Thank you very much!

I know you'll get this sorted. I wasn't keen on bringing this to the 'board' , a last ditch effort.

You do a lot here ... one day off isn't very long: I hope yours was Grand :)))

 

Abbie Shores

9 Years Ago

It was indeed :D Spent with two manic pups and some rose cuttings lol

 

Abbie Shores

9 Years Ago

This has been refunded and the ticket is closed

 

This discussion is closed.