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Donnie Whitaker

9 Years Ago

Framing, Matting, Paper, Etc. ?

I have noticed at times the option to choose a certain frame, mat, paper type, etc., is nonexistent. Someone was trying to purchase a print of mine today and was stuck with one type of frame, mat, and paper. Once they went away from my personal artist site, and to the FAA main site, they could choose. Anyone know why this is?

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Mike Savad

9 Years Ago

that's odd, it must be a bug, send it to the tech support, show them the image. i saw all the options there. the only time you won't see the other ones, is if the image is too small, or you didn't put prices in those sizes.

---Mike Savad
MikeSavad.com

 

Pamela Patch

9 Years Ago


I didn't have a problem choosing paper or frame on your site Donnie. I experimented with "red barn". so as Mike says it may have been a bug.

 

Donnie Whitaker

9 Years Ago

The issue seems to be when someone goes to www.nash3photography.com , my purchased domain name. Maybe it is a Safari issue, although that seems odd.

 

Jessica Jenney

9 Years Ago

I tried it on your site, Donnie and it works fine with Firefox browser

 

Dave Markman

9 Years Ago

If you're using a widget on your own page, some iPad users will lose the 'choices' box (I suppose it could happen in other browsers). It depends on their cookie settings in Safari->Block Cookies - if they're set to Always or Current only, this will happen. FAA folks are aware of the issue. The original discussion is at:

http://fineartamerica.com/showmessages.php?messageid=2370075

 

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