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Mark Andrew Thomas

9 Years Ago

Larger Size In Metal Print No Longer Available After Re-upload.

I recently uploaded an image and when I first uploaded it the largest metal size for it was 40 X 60 (not exact but around that) with the canvas size coming in at a max of 49.25 X 72. I made some edits to the photo and re-uploaded. Now the maximum size of the metal print is only 32 X 48 however the maximum size in canvas stayed the same. I made no changes to the size or dimension when editing. The only difference was the first one was a .png file but after editing was over 30mb so the re-upload was a .jpg. Is there something I did wrong or am I missing something? This is the image in question:

Photography Prints

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Kim Peto

9 Years Ago

I have much better success uploading for larger sizes with png, so maybe it does have something to do with the format. I'd like assistance from an FAA specialist on this too. For example, I have some images that are super large and would make for great bedspreads or extremely large prints, but with the limit allowed to upload, I can't get into those products. I wonder if FAA will ever allow for larger images.

 

Mark Andrew Thomas

9 Years Ago

I just re-uploaded again in .png and the 40 X 60 is still not showing up as an available size for a metal print. I did have to downsize the image somewhat this time to fit the 25 mb limit but it still has larger dimensions than most of mine that DO show up at 40 X 60 as it's a panorama. Guess I'll be emailing tech support about it.

 

Abbie Shores

9 Years Ago

Have you checked the pricing area on the new upload?

 

Dan Carmichael

9 Years Ago

That happened to me a while back, too. Never said anything about it. I just assumed the LPI specs were changed in the time between the original upload and the update.

 

Elizabeth Bathory

9 Years Ago

If you are using changing image in an existing artwork..it will do that.. you have to delete the whole thing and upload again and start from scratch.This happen to me several times and I didn't catch it a few times but im going back checking images now... I think if you start from scratch and upload and put info back in again it will work.. please let me know? Jean

 

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