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Skip Hunt

9 Years Ago

Tech Support Image Thumbnail Glitches

Hi,

I replaced 3 different images with newly edited versions. One of them went fine and when I search for the image the preview thumbnail displays, but the other two now fail to display any thumbnail on search and only display a question mark. Will this resolve itself? Or, is there now something wrong with those images? I've cleared cache and tried 2 different browsers with the same problem displayed.

I'd guess that the servers will catch up and make new thumbnails at some point, but I've never seen this behavior in the past.

Could someone from Tech Support have a look and let me know if this will resolve itself? Thanks in advance.

Here's the one that worked fine:

Sell Art Online

And here are the 2 that are now displaying broken thumbnails on search:

Art Prints

Sell Art Online

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Skip Hunt

9 Years Ago

This appears to have either fixed itself, or someone did something to fix it. Was still messed up as of last night, but now it's all good. :)

If tech support did something, thanks!

 

Maria Meester

9 Years Ago

There are no thumbnails of this image visible when placed in a group or contest. At least I don't see them. For example here: http://fineartamerica.com/groups/1-animal-mania.html
Thanks in advance for any help.

Art Prints

 

JC Findley

9 Years Ago

It fixes itself. Usually clearing your cache will do it but have never seen it last more than a day or two even if I didn't do anything.

 

Maria Meester

9 Years Ago

It hasn't fixed itself yet.

 

Edward Fielding

9 Years Ago

Momma always said - Patience is a virtue.

 

Abbie Shores

9 Years Ago

I'm not seeing an issue here. I will check on another system shortly

 

Maria Meester

9 Years Ago

It affects only the smallest thumbnails, that show in statistics, contests etc.

 

This discussion is closed.