9 Years Ago

Can't Update Or Replace An Image.

I have been having an issue with updating descriptions or replacing and image.
When I change a description or change and image and click an image, the old image or descriptions is there. Also my markups are all zero even after updating them. I have cleared cached and tried both safari and chrome. Is anyone else having this issue? Anyone know what to do?

I have a sale and need to upload an image that needed some fixing. I have done that and i'm not able to upload the new image :(

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Nikolyn McDonald

9 Years Ago

I know you said you cleared the cache, but did you try a simple page refresh - should be the same thing but maybe? And another thing - did you scroll down and hit submit after you uploaded the new image and/or changed the description? Sometimes I forget something as simple as that . . .

Gord Follett

9 Years Ago

Hi Nikolyn,

I did page refreshes and hit submit after changing the description and photo. This has been going on for about a week for me. Thanks for the suggestions.

Heather Applegate

9 Years Ago

Email the image directly back to whoever sent you the email about fixing it.

JC Findley

9 Years Ago

For the image that needs replacing for the sale do what Heather suggested.

Contact tech for the other issues.

Gord Follett

9 Years Ago

Thanks JC and Heather. The printing department got the image. I contacted tech for the other issues.

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