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Marilyn Smith

9 Years Ago

Where Is My Image?

Earlier today I sold a print of Madison Skyline which shows up on the sales page and has the sales announcement page. When I click on the picture to return my gallery, I get the message "the page you requested cannot be found". When I check my images, my galleries the image is no where to be seen. How could it disappear from Fine Art after the sale? Help!!! Here is the sales announcement page: http://fineartamerica.com/saleannouncement.html?id=4709fcf379bebc3526b9f4c6c0023a8d

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Heather Applegate

9 Years Ago

I see it in your images - do a keyword search in there for Madison, you'll see it.
Probably a weird glitch that it is giving an error when you click it... we can't help with that, so contact tech if it doesn't show up.

 
 

Jeffrey Campbell

9 Years Ago

I see "Madison Skyline" in your images.

 

Marilyn Smith

9 Years Ago

Thanks, Heather and Jeffrey. I am glad you can see it so it must be there. I just cannot get it to show up when I search for it.

 

Melissa Bittinger

9 Years Ago

I get this message both by clicking on her announcement image and when I found the image in her galleries...you can see it in the gallery but you get the same 'not found' when you click on it.

The page you have requested can not be found.

FineArtAmerica.com

 

Marilyn Smith

9 Years Ago

Thanks for checking Melissa. I just contacted tech support so hopefully this will get resolved.

 

Jeffrey Campbell

9 Years Ago

I will forward to Abbie for you, Marilyn. Let's see what she sees on her end.

 

Marilyn Smith

9 Years Ago

Thank you so much for your help, Jeffrey.

 

Marilyn Smith

9 Years Ago

I heard from Dawn re: my image and she said it is restored on their end and were able to send it to printing. However, I cannot find it anywhere in my portfolio nor on artistswebsite. I notified Dawn of this problem so hopefully it will be handled. I tried f5 on all my pages and nothing happens with that either. Any other ideas?

 

I've had two go missing recently (possibly more). One left behind a thumbnail which led to nowhere -- Tech Support was able to restore that one. The second is gone without a trace, and had to be reloaded from scratch.

It's very frustrating and concerning.

I hope Support can work this out for you, Marilyn.

 

Marilyn Smith

9 Years Ago

Thanks Wendy! So do I. :((
Actually, I had to reload the image too. Then it disappeared from sales page with no announcement page anymore! Yikes.
What is happening here?!

 

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