Thanks for that info, Jeff. Glad to hear it. There's definitely a problem.
Christine, I have nearly always used single keywords, separated by a comma and with no spaces. I am aware that a space counts as a character, so I use character counts and not word counts. But recently I discovered that certain members who sell a lot use two- or three-word phrases such as "scenic american landscape," and seeing that compelled me to branch out. I started doing that only in the past week or two--but this counting problem precedes my doing so. That said, if you went through some of my images posted when I joined (late 2011), you'd find the same needs for improvement in keywords that I am trying to correct as I discover them. More recent posts are better examples.
To clarify, what I'm talking about is this: If I were to use individual words only, plus commas and no spaces, the way Word counts them as characters differs from how FAA counts them as characters. This happened once long ago and was fixed. But now it's happening again.
BTW: The keywords for Dr. Pepper Bottling Co., Bellville, stand at 499 only because I deleted my name from the keywords when I discovered the FAA count was 510. When I did, it suddenly dropped to either 499 or 500. I don't like to delete my name, but that was the quickest and easiest way to solve the problem.
Thanks for your input. I appreciate it. But I still stand by my experience that there's a counting problem either with Word (my computer is brand-new) or with FAA.