Problems With Email Campaign

I attempted an email newletter on FAA and it said it sent them but knew hadn't as had included a copy to myself. Since I had no way then of knowing if anyone had gotten the newsletter I couldn't resend it without risking annoying people, so I gave up the idea.

Several people use different non-FAA mailings but I'm not knowledgeable enough yet to pursue this method.
--mary ellen anderson

I think it happened when I changed a few words in the edit function. When I was typing, everything was intact. But when I saved my email, everything under the changes disappeared. It must be something quirky with the edit function.

With reference to the comment of Mary Ellen Anderson (19 Days Ago), in order to try out that feature, I put together a brief email newsletter today, and sent it to only two email addresses, both of which are mine, and neither of which are the address registered with FAA for their official communications, which means that in neither case was the recipient the same as the sender. I tried this three times -- once using the version where you type in the email addresses manually, and twice using the version where you set up the list and then create a "campaign" using the list and the email. I have not received a single email from any of the tests in either of the two recipient addresses. (And yes, I not only also checked the spam folder, but also did a search on the text of the subject line in case it ended up in some other odd folder -- no luck with either.)

I've been looking through the discussions and am not finding anyone else complaining about this situation, so I must be doing something wrong. Is there something I should have done in advance to activate the feature before trying it out? Any ideas or suggestions would be appreciated.

Thanks,
Matthew

Matthew,

It has been reported that some mail servers tend to auto-filter FAA mail to the junk/spam folders. Have you checked there?

I believe (possibly?) AOL and Comcast were the main culprits.

Jeffrey, thank you for your reply. As I stated in my previous post, I not only also checked the spam folder, but also did a global search of my entire mailbox on the text of the subject line in case it ended up in some other odd folder due to some rule I had forgotten about, with no luck either way. The sending id (the email address registered with FAA) is a Yahoo account, and the two test recipients are a gmail account and a mailbox associated with a domain name that I personally own through the MyDomain registrar. I also, on my third try, removed the word "test" from the subject line of the email, thinking that that might be causing the problem. (Though I would have thought it more likely that that might send it to the spam folder, rather than cause it to disappear entirely.)

However, in another thread here containing a similar discussion, someone else said that their missing emails showed up after 3 or 4 days, so maybe FAA is just backed up.

It could be a hiccup, Matthew. Personally, I use mailchimp.com for campaigns.

I just used mine, and it says one has been opened, so I trust that means they made it? I will say, it's a very confusing BTS feature for me. The directions are confusing.

I have the same problem. I also tested the same way you did, Matthew, with a test campaign sent to 2 of my email addresses and received nothing.
I wrote to Technical Support and now I wait for an answer.
It would be interesting to know if anyone else encountered the same problem.

I've tried sending out test campaigns two days in a row and nada, and it's not ending up in my spam folder either.

I last used the email campaign feature on July 2 and it worked fine. 53 % open rate.

I have tried to send out an email several times this week and have not been able to have them actually arrive. I tried a test email to a couple of my email addresses twice-nothing. I tried sending to my email list-nothing. The very first email I created using this feature worked and since then, I have only had a couple of emails actually go out and that only after multiple tries.

Thanks for the update Gerry, Sean had recently made a statement he had fixed the email issues, so I had hoped. Looks like we still need to use an off FAA email campaign.
--mary ellen anderson

Gerry -- here is the statement I believe Mary Ellen referred to:

http://pixels.com/showmessages.php?messageid=1990792


I've sent out emails from the Pixels email campaign with no issues. Last send was a 63% open rate. Since Sean made the fix my open rates have increased.

I too am having problems with the email campain and I never once were able to get it to work properly! I kind of gave up on it.

Thank you for that link, Frank. The article referred to in that message indicates that the problem occurs if your own address is on Yahoo -- I did not understand that before and thought it was if my recipient's address was on Yahoo, which it wasn't. It has been more than 22 days (the age of that post) since I tried an email campaign, so I will give it another shot and report back.

I have been sending them out without too many problems but now I am attempting to send one out and it looks fine in the edit window but in the preview window the images that are normally on the right have jumped to the bottom. Also, the first couple of paragraphs are aligned left but the ones that are lower down are center aligned and I don't know how to fix that. I would live with the alignment issue but the images on the bottom looks awful. Anybody have this problem?