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Jeffery Anderson

9 Years Ago

How To Cancel Premium Renewal I Didn't Want?

I haven't used this site in months and didn't realize the premium membership was auto-renew. It just charged my card and I don't want it. I cannot find anywhere on the seller pages to cancel and get it refunded.

Thanks for any help you can provide.

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Mike Savad

9 Years Ago

you'll have to contact tech support, since everything is auto pilot, you may get through on tuesday.


---Mike Savad

 

Tricia CastlesNcrowns

9 Years Ago

I had this same question and contacted tech support but no reply to my email. I wish there were a more customer friendly and professional way for FAA to handle this, such as an unsubscribe option or a way to delete our credit card. That does bother me.

 

Joseph C Hinson

9 Years Ago

Does the "Close Account" button in Behind the Scenes not work? Or do you not get a refund that way?

 

Michelle Calkins

9 Years Ago

That would close the entire account, perhaps she wants to still keep the free account set up.

EDIT: Looks like he has taken care of it...his account is now closed...just noticed this is over a month old :)

 

Tricia CastlesNcrowns

9 Years Ago

As for me, I don't want to close my account, I just want to unsubscribe to the premium account.

 

Jeffrey Kolker

9 Years Ago

Support will take care of it.

 

Tricia CastlesNcrowns

9 Years Ago

Support will take care of it IF they reply this time. Last time they never replied, so another year went by. I emailed them the other day and no reply yet.

 

This discussion is closed.