if you made it, uploaded it, and sent customer service an email with the order number - it may already be out and there is lag. you should have gotten an email from them as well, check your spam box. and if you have other images that are like that, fix those too. in general you either wont' get a reply, or they will make you wait like forever. or you will, and it will either be delayed on their side or shredded by your system.
---Mike Savad