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Help: Shrinking Images & Not Working Magnifying Tool

Posted by: Andreas Thust on 06/04/2013 - 8:01 AM

I have the impression that some of my images are suddenly displayed smaller than previously.
However, and that's confusing me, other images have retained their "old" size, using much more space.

Do I have a wrong impression, or is this a real effect?
Did anyone else realize the same effect with his images?

Compare e.g. on my site (smaller displayed since a couple of days, I believe at least)
with (large "old" format)

It seems to be NOT a matter of aspect ratio!

I saw a similar phenomenon also with other artists: compare e.g. Xuelings Zou's images: (small) (large)

Does this effect only occur in my case? (My eyes, my stupidity,my browser?)
Why is the available display space not used for some images, while it is for others?
Has there been a recent change?

Thanks in advance for your input!



Oldest Reply

Posted by: JC Findley on 06/04/2013 - 8:07 AM


Well, the one is smaller, I took a piece of paper and marked the size to be sure it wasn't an illusion.

I will come back to you on this. (Or Abbie will)


Posted by: Rebecca Sherman on 06/04/2013 - 8:09 AM

I don't think it's your browser. It did that for mine too. I'm using Chrome. Maybe it has something to do with the change in format from older, smaller preview size to the larger one, which occurred many months ago. Looks like the smaller ones didn't update.

(Edit: Never mind my theory, Xueling's images are both newer.)


Posted by: Mike Savad on 06/04/2013 - 8:20 AM

they change in size sometimes i don't know why that is. i think it has to do with the ratio of the piece. the large one is 6000x8000 and the other --- interestingly the zoom box didn't work on that... so while it might be ratio maybe the small images you can't use the zoom box on (where it just keeps loading).

---Mike Savad


Posted by: Andreas Thust on 06/04/2013 - 9:43 AM

Thanks JC, Rebecca, and Mike,

for your quick replies!

I am happy to know that it is not an imagination of mine or just some stupid browser effect ...

I can confirm what Mike said: the full-resolution preview does not load for the "small" images!
There seems thus something more fundamental going wrong ...



Posted by: Andreas Thust on 06/05/2013 - 4:11 AM

I found meanwhile out:

The "normal" images have a size of: 900 x 675 pixels.
The recently shrunk images have a size of ONLY: 600 x 450 pixels.

The aspect ratio is in both cases: 4:3, thus no difference in the aspect ratio.
Original image file sizes are (larger than) 6000 x 4500 pixels, thus definitely not too small.

The shrinking phenomenon is very annoying for two reasons:

1) With their smaller display sizes, the images appear by far less impressive.
The area of the recently shrunk images is ONLY 2/3*2/3 = 44% of previous size!!!

2) The magnifying preview tool does not work. A potential buyer cannot check size and quality.

How can this be fixed?

I would be very grateful for a solution,



Posted by: Mike Savad on 06/05/2013 - 7:03 AM

oddly it's random. i'm in the process of fixing images that may not print, and i had to send a file a few times because i saw things that should be cloned, etc. and one time it was large another time it was small. so i think there is legacy code at work here. it might be a good idea to post it to the bugs thread, mostly because you already have the links convenient.

---Mike Savad


Posted by: Andreas Thust on 06/05/2013 - 7:24 AM

Thanks Mike,

for your helpful advice. I reported this issue meanwhile also to the bugs thread.

Let's hope for a reaction, and even more for a good solution!



Posted by: Andreas Thust on 06/13/2013 - 10:19 AM


I could fix all problems by re-uploading the image file.
Of course not from scratch, but via the "Edit" button of the existing image.
In this way the votes and comments are preserved.
Not an elegant solution, but it seems to work ...


Posted by: JAXINE Cummins on 06/13/2013 - 11:10 AM

A lot of mine have elongated and I had to go back and resize them again.
I thought it was just mine.


This discussion is closed.