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I had notice of a recent sale but was notified that I needed to reshoot and upload my image. I did so and notified Courtney by email. I haven't heard back whether it is now okay. How do I find out? Since I was advised that you like to ship orders within 48 hours I am surprised that no-one has responded. Any ideas?
I have the same problem. I was asked on Monday to replace my image ASAP, which I did, since then I haven't heard from Courtney. Every time I log in, the first thing I see is the note that I have to replace the image. What happened to ASAP and 48 Hours?
My image is my Louis Armstrong 2. I have reshot and submitted the image but I wasn't able to get it much clearer than the original shot. I followed all suggestions, using a tripod, 14.1 megapixel camera and timer release.
when something sells i go right to the image especially if it's an old one and see if it's too noisy or the like. then repair it before they can bug me. it takes about 12 hours before you get the note, and like another 12 before they can get back to you. it's like communicating with people on mars - it takes like a day for the message to get there and back.
Unfortunately, there is a problem with your image that will prevent us from making a high-quality print:
1. The image is very blurry when viewed at full resolution.
2. The image is not cropped correctly.
You need to reshoot the image using a high-resolution camera (12 megapixels) and tripod in outdoor lighting. Please note - camera phones, iphones, ipads, and similar devices are not suitable for producing high-quality prints. You need use a true digital camera with zoom and focus controls.
Thanks for the advice. I guess my eyes are crooked because I really don't see it. As to the edges, I didn't paint right up to the edges (is that what you meant?) so the edge of my picture may have an unfinished look. I may have to go back to the drawing board on this. I am such a novice at all this so I am thankful for all of your comments.
i can only judge by what i see. the edges are shown, and if the edges are propped up like that, it means the image is crooked. those edges can be showing or they will print just as you see it on the screen. you want to crop those edges right off. you want edge to edge image. you'll lose a little bit on the edges when you do this though, which is why you want it nice and straight.
I just reloaded the new image. I'm afraid I am hopelessly ignorant about camera settings so obviously I am out of my element here. Clearly the next thing I need to do is take some courses in photography and until I do I'd better get a professional to take pictures of my art, ya think? Again thanks for all the input and suggestions, I'm not giving up but I need to educate myself better.
Mike, I'm not sure what is going on I see what you are talking about but that edge just isn't there in my original and even after I cropped it a second time that lower left edge shows the same size white strip when theupload posts. I don't understand.
Mike Thanks for sticking with me on my learning curve. I didn't realize that I had to delete the original image before putting up the new one. I was just hitting the change image button. I think I've got it fixed now.
you can edit the image. though i'm guessing we both had it in the cache, i didn't think to refresh it. the problem with erasing the old one, any votes, views and comments are also removed, which descreases your rank in the search
but yeah, it looks better now. the edges are clean, it looks straight, and it doesn't look so close to the edge as it once did.
I changed my image, (not thorough uploading), and sent three emails to Courtney, since Monday. Yet, when I log in I see a message from Courtney, asking me to change the image.
I'd just like to know, if the new image worked.
I had that problem - sent a new image - they worked with it - the buyer was happy - I got paid - I'm happy. But no, until I got paid - the next month - I hadn't a clue if they had still printed it or not. I think they only tell you if they aren't going to print.
I did receive an email from Courtney that the problem was resolved and that my order had gone to production so hopefully all is well.
Elisabeth, when I was originally trying to fix my picture I was using the change image button but after I uploaded it continued to show the image with the original cropping problem. It wasn't 'til I deleted the original and had to repost the whole thing that it showed correctly. Unfortunately I wiped out all the votes and comments that had been tied to the original image so i'm starting from scratch on that. What step did I miss? Is there a tutorial for how to submit the corrected image and refresh it? I obviously missed the refresh part.