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Trouble Logging In

Posted by: Joy Bradley DiNardo Designs on 01/24/2013 - 1:37 PM

I receive various e-mails from FAA from different administrators from different groups........when I click on to them it brings me to a blank page with a line that say: "If you cannot view this page click here"...........Then it brings me to FAA log in page. I put in my password and it would not work I tried a few more times and even checked to see if I was using the right password......So I requested a new password. Put that in and it did not work.....I e-mailed techical support before 7 a.m. central time and still have not heard a word. Thought I would try it again ...clicked on to another Group administrators e-mail and it brought me right into FAA......I thought someone was "fishing".......

Does anyone have a clue why this happened???? It's a pain in the butt!!

Thank you for reading and for your reply.......If I log out of here I don't know if I can get back in........I'll let you know if I can..

Please let me know what causes this problem...



Oldest Reply

Posted by: Angelina Vick on 01/24/2013 - 1:41 PM

I don't know.

The last couple nights a bit after midnight I couldn't log in.


Posted by: Mel Steinhauer on 01/24/2013 - 1:43 PM

Same thing happened to me this morning, on my Apple laptop with Safari and on my pc with Win 7 and IE.

I was out for a few hours to see the Dead Sea Scrolls at our local museum and when I came home a short while ago the login with my new pw worked fine. Don't know what happened and just assumed it was now fixed.


Posted by: Anita Dale Livaditis on 01/24/2013 - 1:43 PM

I couldn't log in today today either.

Also, has anybody else had trouble with their credit card number being stolen?

Did FAA get hacked?

I have had it blocked but if my renewal comes up it won't go through.


Posted by: Angelina Vick on 01/24/2013 - 1:45 PM

Credit card? No...never. I've been here a few years.

If you have problems with you card it's not from here.

You should put in different information so your account will be able to renew.


Posted by: Joy Bradley DiNardo Designs on 01/24/2013 - 1:46 PM

Thank you for your replies...I don't know if Beth might have an answer...but I am glad to see it wasn't just me.....It just makes you wonder.........


Posted by: Joy Bradley DiNardo Designs on 01/24/2013 - 1:55 PM

No problem with credit card...I logged out and was able to change my password.....looks like I'm in business again.......


Posted by: Cynthia Adams on 01/24/2013 - 1:56 PM

I have just got on after being unable to log in for the last 24 is a pain though because I have to reset my PW again to access my artwork :(


Posted by: Pamela Patch on 01/24/2013 - 2:46 PM

I couldnt log on very early this morning, I checked "who's online" and no one was :-) So I supposed that Sean had chosen that early
hour in the morning to do some more improvement work to the site, no problems logging in this morning.


Posted by: Bold Coast Photography on 01/24/2013 - 3:02 PM

I couldn't logon this morning for about 30 minutes or more. Sent an email to support - still haven't received a response - to see if there were issues. Obviously all is OK now.


Posted by: Anita Dale Livaditis on 01/24/2013 - 7:14 PM

Thanks Angelina. I will do that as soon as I have a new one.


Posted by: Bold Coast Photography on 01/25/2013 - 9:57 AM

Just an update from my end - it has been over 24hrs and I have still not received a response to yesterday's email to FAA Support. Great Customer Service...Yeah I can log on now but the issue here is responding to paying customers concerns. Hello!! Anybody home?


Posted by: Pamela Patch on 01/25/2013 - 1:40 PM

Bold Coast, there is a thread for reporting bugs, your answer lies there.

You may still recieve an email from tech support but can you imagine how many tickets they recieved concerning this issue?

Hope the bugs thread answers any questions you may have.


This discussion is closed.