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Nina Stavlund

11 Years Ago

Problems Changing Group Avatar

Hi,

I just had a contest in my group where the winner would be the new group avatar for 2013.
The winner sent me her image which is 200px X 200px, and I've tried to change the avatar 5 times with no luck at all.
I can't seem to be able to find any guidelines about size or format for the group avatars.
Does anyone know and can help me?

Thank you in advance.
Nina Stavlund

Reply Order

Nina Stavlund

11 Years Ago

Thank you so much.
I contacted tech help yesterday and sent the image, but I tried to change the avatar right now and it finally worked!
Thank you so much :o)

A M Johnson

11 Years Ago

Are you trying to upload a .png or .gif instead of a .jpg? I think .jpg is the only allowed file type.

Abbie Shores

11 Years Ago

Groups image uploads etc should be fixed now

You will need to redo and then dont forget to refresh

Ginny Schmidt

11 Years Ago

having same issue - beth told me they are working on a bug.

Nina Stavlund

11 Years Ago

I just tried again and I simply can't change the avatar.
Please advise.

Nina Stavlund

11 Years Ago

I did, and it's still not changed:
http://fineartamerica.com/groups/cats-are-lovable.html
The old image is still there.

Abbie Shores

11 Years Ago

Refresh your page or browser cache (keyboard F5) the image changes immediately

This discussion is closed.