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Problems Changing Group Avatar

Posted by: Nina Stavlund on 01/21/2013 - 6:28 PM

Hi,

I just had a contest in my group where the winner would be the new group avatar for 2013.
The winner sent me her image which is 200px X 200px, and I've tried to change the avatar 5 times with no luck at all.
I can't seem to be able to find any guidelines about size or format for the group avatars.
Does anyone know and can help me?

Thank you in advance.
Nina Stavlund

 

Oldest Reply

Posted by: Isabella F Abbie Shores on 01/21/2013 - 6:35 PM

Refresh your page or browser cache (keyboard F5) the image changes immediately

 

Posted by: Nina Stavlund on 01/21/2013 - 6:47 PM

I did, and it's still not changed:
http://fineartamerica.com/groups/cats-are-lovable.html
The old image is still there.

 

Posted by: Nina Stavlund on 01/21/2013 - 10:50 PM

I just tried again and I simply can't change the avatar.
Please advise.

 

Posted by: Ginny Schmidt on 01/23/2013 - 9:56 AM

having same issue - beth told me they are working on a bug.

 

Posted by: Isabella F Abbie Shores on 01/23/2013 - 10:39 AM

Groups image uploads etc should be fixed now

You will need to redo and then dont forget to refresh

 

Posted by: A M Johnson on 01/23/2013 - 10:47 AM

Are you trying to upload a .png or .gif instead of a .jpg? I think .jpg is the only allowed file type.

 

Posted by: Nina Stavlund on 01/23/2013 - 10:53 AM

Thank you so much.
I contacted tech help yesterday and sent the image, but I tried to change the avatar right now and it finally worked!
Thank you so much :o)

 

This discussion is closed.